Privacy Policy
Document last modified on 18th October, 2025.
Table of contents
1. Introduction: Welcome to Riddo
We are committed to protecting the privacy of our users and safeguarding the personal information you share with us.
This Privacy Policy describes how Riddo Ltd ("Riddo," "we," "us," or "our") collects, uses, stores, discloses, and protects your personal information when you interact with our services ("Services").
This Privacy Policy applies to information collected through our mobile application (collectively, the "Platform").
2. Updates to This Privacy Policy
We reserve the right to revise this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. When we update the Privacy Policy, we will update the "Effective Date" above accordingly. Your continued use of the Platform after any changes constitutes acceptance of the updated Privacy Policy.
We encourage you to review this page periodically and ensure your contact information with us remains current.
3. Relationship with Terms of Use
This Privacy Policy forms part of our Terms of Use ("Terms") and is incorporated into them by reference. By accessing or using our Platform, you agree to both our Terms of Use and this Privacy Policy.
If you do not agree with our practices, please discontinue use of our Platform.
4. Third-Party Links and Services
Our Platform may contain links to third-party websites, services, or applications. These third parties have their privacy policies, and we do not control their practices.
We encourage you to review the privacy policies of any third-party sites you visit or services you engage with. We are not responsible for the content, privacy practices, or data handling of third-party platforms.
Additionally, when you use our Platform, third-party service providers may collect information about you through automatic tracking technologies, including:
- Advertisers, ad networks, and ad servers
- Analytics providers
- Your mobile device manufacturer
- Your mobile network or internet service provider.
These third parties may associate collected information with your data and use it to deliver targeted advertisements, analyse trends, or provide customised content.
Riddo does not control these third-party data collection practices. If you have questions about an advertisement or third-party content, please contact the provider directly.
5. Collection of Information
At Riddo, we value your privacy and are transparent about the data we collect. We gather personal information that you voluntarily provide to us when you interact with our services.
We collect personal information through a variety of means, including but not limited to:
- When you create an account with Riddo via our website
- Through your interactions with us, for example, the information you provide while using our products or services or when participating in customer surveys, competitions, or promotional activities
- By analyzing how you use and manage your account, including details of your transactions and payments made to or from your account
- When you contact Riddo through various channels such as application forms, emails, letters, or phone calls. Please note that phone calls may be recorded or monitored for quality assurance, training, and security purposes
- When we receive information from third-party sources and from other sources for which you have granted consent to share your information, or where disclosure is not otherwise legally restricted.
We may collect, store, and use the following types of personal information:
Personal Information You Provide
The personal information we collect depends on your interactions with Riddo, the services you use, and your preferences. This may include:
- Full name
- Phone number
- Email address
- Contact details
- Username
- Occupation
- Age and gender
- Information about your use of our services, including preferences and usage history
When you access our platform, we may collect technical information such as:
- Internet Protocol (IP) address
- Geographical location
- Browser type and version
- Device characteristics (e.g., model, operating system, language preferences)
- Referring source, pages visited, and actions taken on the Platform (e.g., time spent, pages viewed, navigation paths)
Social Media and Third-Party Information
If you connect to our platform via third-party services such as Facebook, Twitter, Instagram, or other social media platforms, we may collect publicly available information from your profile, such as:
- Name, profile picture, gender, date of birth
- Relationship status, interests, and hobbies
- Educational and employment details
Communication and Support Information
We may also collect information you provide when engaging with customer support or participating in surveys, including:
- Communications with us and third-party service providers
- Survey responses and feedback
Aggregate and Statistical Data
In addition, we may collect non-identifiable data in the aggregate to analyse trends and user behaviour across the platform. This includes:
- Frequency and patterns of usage
- Demographic data, such as age groups and geographic location
This data is collected through cookies, beacons, and other tracking technologies, and is used solely for statistical analysis to improve our services.
Location Data
We may collect precise location information if you grant us permission. This data may be used to provide relevant content or services based on your geographical location, such as localised advertising or search results.
Other Personal Information
We may also collect any other personal information that you choose to provide, either through our services or interactions with us.
In using some features of the Service, you may also be able to submit information about other people. Before you disclose to us the personal information of another person, you must obtain that person's consent, and you hereby represent that you have obtained such consent from such person, to both the disclosure and the processing of that personal information by this Privacy Policy.
6. Processing of Information
The personal information you provide through our Service will be used for the purposes outlined in this Privacy Policy or as stated on relevant pages of the Service.
We may use your personal information for the following purposes:
- To provide, operate, maintain, improve, and promote Riddo's services, as well as any additional information services you request.
- To facilitate access and use of the Service, including uploading, downloading, collaborating, and sharing content such as photos, videos, and other information with other users or third parties.
- To conduct research and analysis aimed at enhancing our products and services.
- To send transactional communications, including responses to your comments, questions, and requests, as well as providing customer service and support. This also includes sending you technical updates, security alerts, support messages, and account-related information.
- To send promotional communications, such as updates about new services, features, newsletters, special offers, promotions, events, and other information related to Riddo.
- To monitor, analyze, and track usage trends and activities on the Service, for marketing, advertising, research, and optimization purposes. This may include statistical analysis to evaluate interest in various areas of the Service, development of new features, and sharing aggregated and anonymous information with advertisers or partners.
- To investigate and prevent unauthorised access to the Service or other illegal activities.
- To personalise content, features, and advertisements on the Service for a better user experience.
- To address inquiries, complaints, and issues related to the Service.
- To ensure compliance with our terms and conditions and other legal obligations governing the use of the Service.
- To comply with relevant legal requirements, industry standards, contractual obligations, and our internal policies.
7. Disclosure of Information
We may disclose your information in the following ways:
- We may share your data with third-party vendors or agents ('vendors') who perform services for us or on our behalf and require access to such information to do that work.
- Our employees, agents, consultants, contractors, or other authorised personnel, including those of our contractors, service providers, subsidiaries, and affiliates, may have access to user information as necessary in the normal course of our business.
- We may disclose or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- We may disclose your information to business or government partners and customers, such as merchants whose products you seek to have delivered, to fulfil your orders, meet applicable government regulations or customer requirements, or offer you certain products, services, or promotions.
- We may disclose your information to respond to legal processes, comply with legal obligations, protect or defend our rights, interests, or property, or prevent or investigate wrongdoing in connection with the Services.
- We may include applications or widgets from social media networks that allow interaction or content sharing by their users. These widgets, such as Facebook 'Share' or 'Like' buttons, are visible on the webpage you visit. Integration between the Service and social media networks such as Facebook, Twitter, and others may allow these networks to collect information about you, even when you don't explicitly activate their application or widget. Please refer to the privacy policy of the social media network to better understand their data collection practices and the choices they make available to you. The social media network's privacy policy governs the collection, use, and disclosure of all personal information transmitted to that network.
- We may share your information in other ways if you have asked us to do so or have provided your consent.
8. Legal Basis for Processing Your Information
We process your personal information only when we believe it is necessary and have a valid legal basis to do so under applicable law. These circumstances include when we have your consent, need to comply with legal obligations, provide services to fulfil our contractual obligations, protect your rights, or pursue legitimate business interests.
In compliance with the Nigerian Data Protection Act (NDPA), 2023, we explain the legal basis on which we rely to process your personal information.
Below are the legal bases we may rely on:
- We may process your information if you have permitted us to use it for specific purposes. You may withdraw your consent at any time.
- We may process your personal information when it is necessary to fulfil our contractual obligations to you, including providing our services or at your request, before entering into a contract with you.
- We may process your information when necessary to achieve our legitimate business interests, provided those interests do not override your rights and freedoms.
- We may process your information when it is necessary to comply with legal obligations, such as cooperating with law enforcement, regulatory agencies, exercising or defending our legal rights, or using your information as evidence in legal proceedings.
- We may process your information to protect your vital interests or those of another individual, such as in situations that involve potential threats to safety.
9. Your Rights
As a User, you have the following rights:
Right to request:
You may request us to:
- Confirm whether we process your information or provide access to/copies of certain information we hold about you.
- Object to the use or disclosure of your information for specific purposes (including direct marketing).
- Update information that is outdated or inaccurate.
- Delete and correct certain information we hold about you.
- Restrict the processing and disclosure of your information.
- Transfer your information to a third-party service provider.
- Revoke consent for the processing of your information.
To make such requests, contact us using the details provided in the 'How Can You Contact Us About This Notice?' section.
Some information may be exempt from these requests under applicable law, and we may need specific information to fulfil the request. If you ask us to delete your information, you may no longer be able to access or use the Services. You may need to verify your identity before we fulfil your request.
If applicable, you may file a complaint with the Nigeria Data Protection Commission (NDPC) at NDPC Contact Details.
Correcting Your Information
If you have an account, you can ensure your contact information is accurate and up to date by logging into your account or emailing us. We will provide access to other personal information we hold, allowing you to correct inaccuracies or delete data if legally permitted. We may require verification of your identity before processing such requests.
For account-related changes or to terminate your account, contact us via the provided contact link or email us at @riddohq.com
Retention of Information
We retain your personal information only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or allowed by law. Your personal information will be kept to comply with legal and contractual obligations or if we have a legitimate business interest in retaining it. This includes improving and enhancing our services, ensuring the security and stability of the platform, and responding to legal or regulatory requests.
In addition, we may store your data to protect or assert our legal rights, respond to legitimate legal requests, or in the context of a merger or acquisition. We also retain information as needed to enforce our Terms of Service. When determining the retention period for your personal information, we consider factors such as the nature, sensitivity, and potential risks of the data, as well as the need to safeguard against unauthorised access or disclosure.
10. Security of Personal Information
We implement reasonable administrative, technical, organisational, and physical measures to protect your personal information from loss, misuse, or unauthorised alteration. The level of protection varies depending on the sensitivity of the data we collect. For sensitive information, such as data related to health, ethnicity, political opinions, or biometric data, we apply additional safeguards, especially when using data profiling.
All personal information is stored securely on our protected servers, which are secured by passwords and firewalls. In the event of a breach, we will notify you and the relevant regulatory authorities promptly. While we take appropriate measures to protect your personal information, we recognise that transmitting data over the internet carries inherent risks. You transmit personal information at your own risk, and we are not responsible for any circumvention of security measures.
The safety of your information also depends on you. You are responsible for keeping your password secure, and we will never ask for your password, except when you log into our service.
11. Jurisdictions
The Service is operated and controlled by us from Nigeria. By choosing to use the Service or provide your information to us, please note that we may transfer your information, including personal data, outside of Nigeria and process it in other jurisdictions. We do not guarantee that the Service, or any portion of it, is suitable or available for use in any particular jurisdiction. We reserve the right to restrict or limit access to the Service, in whole or in part, for any individual, geographic area, or jurisdiction at our sole discretion, at any time.
By using our Service, you explicitly consent to the transfer of your personal information as outlined in this section.
12. Updates to this Notice
We may update this privacy notice from time to time. The updated version will be marked with a new 'Revised' date and will become effective as soon as it is accessible. If we make substantial changes to this privacy notice, we will notify you either by prominently posting a notice about the changes or by directly contacting you, as required by law. We encourage you to review this privacy notice regularly to stay informed about how we are protecting your information. Your continued use of our Services after any updates to this policy signifies your agreement and acceptance of the updated policy.
13. Children's Privacy
We require verifiable parental consent before collecting any personal information from children under the age of 18. Parents or guardians have the right to review their child's information, revoke consent, or request the deletion of such information at any time by contacting us.
14. Our Contact Information
If you have any questions, feedback, or wish to report a violation of this Privacy Policy, you can contact us at: