Privacy Policy

1. Introduction: Welcome to Riddo

We are committed to protecting the privacy of our users and safeguarding the personal information you share with us.

This Privacy Policy describes how Riddo Ltd ("Riddo," "we," "us," or "our") collects, uses, stores, discloses, and protects your personal information when you interact with our services ("Services").

This Privacy Policy applies to information collected through our mobile application (collectively, the "Platform").

2. Updates to This Privacy Policy

We reserve the right to revise this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. When we update the Privacy Policy, we will update the "Effective Date" above accordingly. Your continued use of the Platform after any changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this page periodically and ensure your contact information with us remains current.

3. Relationship with Terms of Use

This Privacy Policy forms part of our Terms of Use ("Terms") and is incorporated into them by reference. By accessing or using our Platform, you agree to both our Terms of Use and this Privacy Policy.

If you do not agree with our practices, please discontinue use of our Platform.

4. Third-Party Links and Services

Our Platform may contain links to third-party websites, services, or applications. These third parties have their privacy policies, and we do not control their practices.

We encourage you to review the privacy policies of any third-party sites you visit or services you engage with. We are not responsible for the content, privacy practices, or data handling of third-party platforms.

Additionally, when you use our Platform, third-party service providers may collect information about you through automatic tracking technologies, including:

• Advertisers, ad networks, and ad servers
• Analytics providers
• Your mobile device manufacturer
• Your mobile network or internet service provider.

These third parties may associate collected information with your data and use it to deliver targeted advertisements, analyse trends, or provide customised content.

Riddo does not control these third-party data collection practices. If you have questions about an advertisement or third-party content, please contact the provider directly.

5. Collection of Information

At Riddo, we value your privacy and are transparent about the data we collect. We gather personal information that you voluntarily provide to us when you interact with our services.

We collect personal information through a variety of means, including but not limited to:

• When you create an account with Riddo via our website
• Through your interactions with us, for example, the information you provide while using our products or services or when participating in customer surveys, competitions, or promotional activities
• By analyzing how you use and manage your account, including details of your transactions and payments made to or from your account
• When you contact Riddo through various channels such as application forms, emails, letters, or phone calls. Please note that phone calls may be recorded or monitored for quality assurance, training, and security purposes
• When we receive information from third-party sources and from other sources for which you have granted consent to share your information, or where disclosure is not otherwise legally restricted.

We may collect, store, and use the following types of personal information:

Personal Information You Provide

The personal information we collect depends on your interactions with Riddo, the services you use, and your preferences. This may include:

• Full name
• Phone number
• Email address
• Contact details
• Username
• Occupation
• Age and gender
• Information about your use of our services, including preferences and usage history

When you access our platform, we may collect technical information such as:

• Internet Protocol (IP) address
• Geographical location
• Browser type and version
• Device characteristics (e.g., model, operating system, language preferences)
• Referring source, pages visited, and actions taken on the Platform (e.g., time spent, pages viewed, navigation paths)

Social Media and Third-Party Information

If you connect to our platform via third-party services such as Facebook, Twitter, Instagram, or other social media platforms, we may collect publicly available information from your profile, such as:

• Name, profile picture, gender, date of birth
• Relationship status, interests, and hobbies
• Educational and employment details

Communication and Support Information

We may also collect information you provide when engaging with customer support or participating in surveys, including:

• Communications with us and third-party service providers
• Survey responses and feedback

Aggregate and Statistical Data

In addition, we may collect non-identifiable data in the aggregate to analyse trends and user behaviour across the platform. This includes:

• Frequency and patterns of usage
• Demographic data, such as age groups and geographic location

This data is collected through cookies, beacons, and other tracking technologies, and is used solely for statistical analysis to improve our services.

Location Data

We may collect precise location information if you grant us permission. This data may be used to provide relevant content or services based on your geographical location, such as localised advertising or search results.

Other Personal Information

We may also collect any other personal information that you choose to provide, either through our services or interactions with us.

In using some features of the Service, you may also be able to submit information about other people. Before you disclose to us the personal information of another person, you must obtain that person's consent, and you hereby represent that you have obtained such consent from such person, to both the disclosure and the processing of that personal information by this Privacy Policy.

6. Processing of Information

The personal information you provide through our Service will be used for the purposes outlined in this Privacy Policy or as stated on relevant pages of the Service.

We may use your personal information for the following purposes:

• To provide, operate, maintain, improve, and promote Riddo's services, as well as any additional information services you request.
• To facilitate access and use of the Service, including uploading, downloading, collaborating, and sharing content such as photos, videos, and other information with other users or third parties.
• To conduct research and analysis aimed at enhancing our products and services.
• To send transactional communications, including responses to your comments, questions, and requests, as well as providing customer service and support. This also includes sending you technical updates, security alerts, support messages, and account-related information.
• To send promotional communications, such as updates about new services, features, newsletters, special offers, promotions, events, and other information related to Riddo.
• To monitor, analyze, and track usage trends and activities on the Service, for marketing, advertising, research, and optimization purposes. This may include statistical analysis to evaluate interest in various areas of the Service, development of new features, and sharing aggregated and anonymous information with advertisers or partners.
• To investigate and prevent unauthorised access to the Service or other illegal activities.
• To personalise content, features, and advertisements on the Service for a better user experience.
• To address inquiries, complaints, and issues related to the Service.
• To ensure compliance with our terms and conditions and other legal obligations governing the use of the Service.
• To comply with relevant legal requirements, industry standards, contractual obligations, and our internal policies.